In short: PomoGuide asks for your phone number, name, town, district and acres, and keeps the farm details you enter in the app. It uses them only to run your membership and the app. Only PomoGuide's owner and authorised helpers can see them. They are never sold or used for advertising. You can see, correct or delete your data at any time.
1. Who is responsible for your data
Samartha Naveen, an individual (sole proprietor) trading as PomoGuide ("PomoGuide", "we") decides how your personal data is used and is the "Data Fiduciary" under the Digital Personal Data Protection Act, 2023 ("DPDP Act"). Contact details are in section 12. This policy covers the website pomoguide.com and the PomoGuide Android app.
2. What we collect
When you register on the website
- Your mobile number, and the 4-digit PIN you choose to log in (kept only as a scrambled code that can't be turned back into the PIN).
- Your name, town, district, and how many acres of pomegranate you grow.
- The date and time you agreed to these terms, and which version.
When you pay
- From Razorpay: the payment reference, amount, date, status and the kind of method used (for example UPI or card). We never receive your card number, UPI PIN, or bank login. Razorpay collects what it needs to process the payment under its own privacy policy.
- For payments made in person: the amount, method (UPI or cash) and date.
When you use the app
- Your farm: field names, acres, spray tank size, season and plan dates, and the location of your farm (which you choose, or which the phone provides with your permission).
- The work you record: sprays, fertigation, irrigation, things you report seeing, and your records (expenses, workers' names and wages, work days, harvest, notes).
- Technical details: app version, Android version, phone model, an app-generated device ID, and crash and error reports (which describe what went wrong in the app and do not include your name or phone number).
- How you use the app: which screens you open and for how long, and the kind of thing you do (for example “a spray marked done” or “an expense added”), linked to your member number. Never what you write, amounts, names, or your phone number, and never a recording of your screen.
When you contact us
- What you tell us by phone or email, so we can help you.
What we do not collect
We do not ask for your email address, Aadhaar, bank account, contacts, photos or messages. The app does not read your SMS.
3. Why we use it
| Purpose | Data used |
|---|---|
| Create your account, confirm your phone number, and keep one account per person | Phone number, name, device ID |
| Run your membership, take payments, issue receipts, keep accounts | Name, phone number, payment details |
| Give you farm guidance, weather warnings, and keep your records | Farm details, work records, farm location |
| Back up your farm so it comes back on a new phone | Farm details, work records |
| Help you when you ask, and send renewal reminders and important service messages (by phone call or app notification) | Name, phone number, membership dates |
| Keep the Service secure and fix problems | Technical details, crash reports, server logs |
| Learn which parts of the app help farmers and which confuse them, so we can make it simpler | How you use the app, technical details |
| Improve the guidance for all farmers | Only anonymised, combined data that cannot identify you |
| Follow the law (for example tax records) | Payment records |
We use your data on the basis of the consent you give when you register (section 6 of the DPDP Act), and where the law allows it without consent, for example to comply with a legal obligation (section 7). You can stop renewal reminders at any time by telling us.
4. Who can see your data
- PomoGuide's owner and authorised admins, who need it to support you and run memberships, and who are bound to keep it confidential. Every change they make is logged.
- No one else sees your farm or your records. We do not sell, rent or share your personal data for advertising or marketing.
- Service providers who process data for us, only as needed and under their security commitments:
- Supabase: our database, hosted in Mumbai, India;
- Razorpay: processes payments, in India;
- Netlify: hosts this website;
- Sentry: receives crash and error reports from the app;
- PostHog: receives how the app is used (screens, time on each, kinds of actions), in the European Union;
- our weather provider: receives the location of your farm (without your name or phone number) to return a forecast;
- Google Play: distributes the app, once it is listed there.
- The authorities, only when the law requires it (for example a valid order from a court or government agency).
- If PomoGuide is ever transferred to a new owner, your data would pass to them under this policy, and we would tell you first.
5. Where your data is kept
Your account and farm data are stored in India (Mumbai). Some service providers (Netlify, Sentry, PostHog) may process limited data outside India. This is permitted under the DPDP Act, and we will not transfer data to any country the Government of India restricts.
6. How long we keep it
- Account and farm data: while your membership is active, and for 12 months after it ends so you can renew and continue. After that it is deleted or anonymised.
- Payment records and receipts: as long as tax and accounting laws require (currently up to 8 years).
- Security logs: at least one year, as required by the DPDP Rules, 2025.
- If you ask us to delete your data, we delete it within 30 days, except what the law requires us to keep.
7. How we protect it
Data travels encrypted (HTTPS). Access is limited to the people who need it, and admin sign-in is protected. The database is set up so that each farmer's phone can reach only that farmer's own data. No system is perfectly secure; if a personal data breach happens, we will inform you and the Data Protection Board of India as the law requires.
8. Your rights
Under the DPDP Act you can:
- Access: get a summary of the personal data we hold about you and how it is used, and who it is shared with;
- Correct: have wrong or incomplete data corrected or updated;
- Delete: have your data erased (see Delete your account);
- Withdraw consent at any time, as easily as you gave it. This stops future use but does not undo use before it. Since the Service cannot work without your data, withdrawing consent ends your account;
- Nominate someone to use these rights for you if you die or are unable to;
- Complain to our Grievance Officer (section 12), and if you are not satisfied, to the Data Protection Board of India.
To use any right, contact us from your registered number. We may ask questions about your account to confirm it is you. We reply within 30 days.
9. Children
PomoGuide is only for people aged 18 and over. We do not knowingly collect data from children. If we learn that a child has registered, we delete the account.
10. Cookies and storage on the website
The website uses only what it needs to work: one cookie that keeps you logged in during registration, payment and the app download. We do not use advertising or tracking cookies.
11. Changes to this policy
We may update this policy. The date at the top shows the latest version. If a change affects how we use your data, we will tell you and, where the law requires, ask for your consent again.
12. Contact and Grievance Officer
Grievance Officer: Samartha Naveen. We acknowledge every request or complaint within 48 hours and resolve it within 30 days.
- Name: Samartha Naveen, trading as PomoGuide
- Address: #1354, 15th Cross, Arkavathy Layout, Jakkur, Bangalore, Karnataka 560064, India
- Phone: +91 79082 81026 (5 pm to 11 pm, every day)
- Email: pomoguide@gmail.com