Terms and conditions

1. Who we are and what these terms cover

PomoGuide is run by Samartha Naveen, an individual (sole proprietor) trading as PomoGuide ("PomoGuide", "we", "us"), #1354, 15th Cross, Arkavathy Layout, Jakkur, Bangalore, Karnataka 560064, India. These terms apply to the website pomoguide.com, the PomoGuide app for Android and the PomoGuide membership (together, the "Service"). "You" means the person who registers with their phone number.

By registering, paying or using the Service, you agree to these terms, our Privacy policy, our Cancellation and refunds policy and the App licence. These terms are an electronic record under the Information Technology Act, 2000 and need no signature. If you do not agree, please do not use the Service.

2. Who can use PomoGuide

• You must be at least 18 years old and able to enter into a contract under the Indian Contract Act, 1872.
• The Service is offered to people in India, for managing their own farm or a farm they work on.
• The details you give (name, town, district, acres) must be true. Please keep them up to date.

3. What the Service is

PomoGuide is software that helps pomegranate growers plan and keep track of their farm work. Based on the details you enter (your fields, the start of your season, the work you record) and on weather forecasts, the app shows a daily farm status, a spray and fertigation schedule, warnings when the weather raises the risk of disease, a calendar of work, and records of expenses, labour, harvest and notes. The daily guidance works on the phone without internet; weather updates and account features need internet from time to time.

4. Farming advice: please read carefully

• It cannot see your field. The guidance is worked out from what you enter and from weather forecasts. It is not a visit by an agronomist, a soil or leaf test, or a diagnosis of your plants. If you see a serious problem, please also ask a qualified expert, your nearest Krishi Vigyan Kendra or the Department of Horticulture.
• Always follow the label. Before using any pesticide, fungicide or fertiliser, read and follow the label and leaflet approved for that product in India (under the Insecticides Act, 1968 for pesticides), including the dose, the crops it is approved for, the waiting period before harvest and the safety instructions. If the app and the label differ, follow the label. Use only products that are registered for use in India, and buy from licensed dealers.
• Protect yourself and others. Wear protective clothing, a mask and gloves when spraying, keep chemicals away from children, animals and water sources, and follow local rules on disposal.
• "Not verified" means not verified. Where the app marks information as not verified, it has not been confirmed and you should check it before relying on it.
• Weather forecasts can be wrong. Forecasts come from outside weather services. Rain, temperature and humidity may be different at your farm.
• Results depend on many things outside our control, including weather, pests, disease pressure, the quality of inputs, water, how and when work is done, and the market. We do not promise any yield, fruit quality, price, income, or freedom from pests or disease.
• Export and residue rules are your responsibility. If you sell for export or to buyers with residue limits, check their current requirements yourself.
• The decision to spray, fertilise, irrigate or harvest is always yours.

5. Your account: one phone number, one person

• Your account is your mobile number. You log in with that number and the 4-digit PIN you chose when you joined.
• An account is for one person and works on one phone: the first phone you log in on. To move to a new phone, contact us; we free your account, the old phone is logged out, and your farm comes back on the new phone when you log in.
• Never share your PIN, and do not let others log in with your number. PomoGuide will never ask you for your PIN. You are responsible for what happens in your account and for keeping your PIN and phone safe. If you forget your PIN or lose your phone, tell us straight away: after checking it is you, we set a new PIN.
• We may pause an account that is shared, sold or used by several people.

6. Membership, price and payment

• Price. The price is shown in Indian rupees on the Pricing page and before you pay, and it is the full amount you pay. The current prices are ₹590 for 6 months, our launch offer, and ₹1,090 for one year (12 months).
• GST. PomoGuide is not registered under the Goods and Services Tax, as its turnover is below the registration threshold, so no GST is charged or shown on receipts. If this changes, prices shown from then on will include any tax that applies.
• One-time payment, no automatic renewal. The membership is paid once. We do not set up any automatic debit, UPI AutoPay or standing instruction, and nothing is charged again unless you choose to pay again.
• Start and end. Your membership starts on the day your payment succeeds and runs for the months you paid for (6 or 12), until the same date that many months later (for example, 6 months paid on 10 October 2026 are valid up to and including 10 April 2027). If you pay again while a membership is running, the new months are added after its end date.
• Payments are handled by Razorpay (Razorpay Software Private Limited), a payment aggregator regulated by the Reserve Bank of India. You can pay by UPI, card, net banking or other methods Razorpay offers. We never see or store your card, UPI PIN or bank login details. We may also accept payment in person by UPI or cash, against a receipt.
• You receive a receipt for every payment, on screen and at a link you can keep.
• Price changes. We may change the price for future memberships. A change never affects a membership you have already paid for.

7. Cancellation and refunds

Because the membership is paid once and does not renew, there is nothing to cancel to stop future charges. Refunds are described in full in the Cancellation and refunds policy. In short: if the app does not work on your phone and we cannot fix it, you get a full refund if you ask within 7 days of paying, and money paid twice by mistake is always returned.

8. When your membership ends

When your membership ends, the daily guidance stops until you renew. You can still open the app and see your records. Your data is kept as described in the Privacy policy (for 12 months after your membership ends, so you can continue where you left off), unless you ask us to delete it sooner.

9. Your data

The information about your farm is yours. You allow us to store and use it only to provide the Service to you, as explained in the Privacy policy. If you enter details about other people (for example the names and wages of workers in your labour records), enter only what you need, and only if they are comfortable with it.

10. Fair use

You agree not to:

• share, rent, sell or transfer your account or membership;
• copy, resell or publish the app's guidance, schedules or content as your own product or service;
• take apart, decompile or try to extract the app's source code or rules, except where the law allows it;
• try to get into accounts, systems or data that are not yours, or disrupt the Service;
• use the Service for anything unlawful, or give false information.

11. Our intellectual property

The app, the website, the guidance rules, texts, designs and the PomoGuide name and logo belong to us or to those who license them to us. Your use of the app is under the App licence. Open-source components in the app are used under their own licences.

12. Changes to the Service and availability

We keep improving PomoGuide, so features may be added, changed or removed. We will tell you in advance about changes that significantly reduce what you paid for. We work to keep the Service running, but it may sometimes be unavailable (for example during maintenance, or if a phone network, Google Play, Razorpay or another service we rely on is down).

13. Pausing and ending an account

• You can stop using the Service at any time, and ask us to delete your account (see Delete your account).
• We may pause or close an account that breaks these terms, is shared, is used for fraud, or where a payment is reversed without good reason. Where we reasonably can, we will tell you first and give you a chance to explain.
• If we stop offering PomoGuide altogether, we will tell you in advance and refund the unused full months of your membership.

14. Limit of our responsibility

• The Service is provided on an "as is" and "as available" basis. To the extent the law allows, we do not give any promise beyond what these terms say.
• To the extent the law allows, we are not responsible for crop loss, loss of yield or income, damage to plants, soil, animals or property, or any indirect loss, arising from following or not following the guidance, from weather forecasts, from a product you used, or from the Service being unavailable.
• To the extent the law allows, our total responsibility to you for any claim about the Service is limited to the amount you paid us for the membership in the 6 months before the claim.
• Nothing in these terms limits any right you have under the Consumer Protection Act, 2019 or any other law that cannot be limited by agreement, or our responsibility for fraud or for harm we cause deliberately.

15. Services by others

Parts of the Service rely on others: Google Play (to install the app, once it is listed there), Razorpay (payments) and weather services. Their own terms apply to their part.

16. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, such as natural disasters, epidemics, war, government action, strikes, or failures of power, internet or telecom networks.

17. Changes to these terms

We may update these terms. The date at the top shows the latest version. For important changes we will tell you in the app, by phone, or on this website before they apply. Changes do not reduce what you get for a membership you have already paid for, unless you agree. If you keep using the Service after a change applies, the new terms apply to you.

18. Law, complaints and disputes

• These terms are governed by the laws of India.
• If something goes wrong, please contact us first (section 19). We will try to resolve it within 30 days.
• Subject to your rights as a consumer, the courts at Bengaluru Urban, Karnataka have exclusive jurisdiction. This does not stop you from approaching a Consumer Commission under the Consumer Protection Act, 2019, including where you live.

19. Contact and Grievance Officer

For questions, complaints or grievances, contact our Grievance Officer, Samartha Naveen. We acknowledge every complaint within 48 hours and aim to resolve it within 30 days.

• Name: Samartha Naveen, trading as PomoGuide
• Address: #1354, 15th Cross, Arkavathy Layout, Jakkur, Bangalore, Karnataka 560064, India
• Phone: +91 79082 81026 (5 pm to 11 pm, every day)
• Email: pomoguide@gmail.com

20. General

• If any part of these terms is found invalid, the rest stays in force.
• If we do not enforce a right straight away, we do not give it up.
• You may not transfer your rights under these terms. We may transfer ours to someone who takes over PomoGuide, and will tell you if this happens.
• These terms, together with the policies they mention, are the whole agreement between you and us about the Service. If a translation differs from the English text, the English text applies.