1. Cancellation
The PomoGuide membership (₹590 for 6 months, or ₹1,090 for a year) is a one-time payment. It does not renew by itself and no automatic debit is set up, so there is nothing to cancel to stop future charges. You can simply stop using the app, or ask us to delete your account.
2. When you get a full refund
- The app doesn't work on your phone. If you cannot install, open or sign in to the app and we cannot fix it, you get a full refund if you ask within 7 days of paying.
- You paid twice. Any extra payment for the same period is refunded in full, at any time.
- Money left your account but your membership did not start. If your membership is not active within 24 hours of a successful payment, tell us: we either start it straight away or refund you in full, as you prefer.
- We stop offering PomoGuide. You get back the unused full months of your membership.
3. When a refund is not given
- A change of mind after the first 7 days.
- Part of a membership period that has not been used, except as listed above.
- Disagreement with the guidance, or crop results (please see section 4 of the Terms).
- An account paused or closed for breaking the Terms, such as sharing an account.
4. How to ask for a refund
Call us from your registered phone number, or email us, with your receipt number or Razorpay payment reference (both are on your receipt).
- Name: Samartha Naveen, trading as PomoGuide
- Address: #1354, 15th Cross, Arkavathy Layout, Jakkur, Bangalore, Karnataka 560064, India
- Phone: +91 79082 81026 (5 pm to 11 pm, every day)
- Email: pomoguide@gmail.com
5. How long it takes
- We reply to your request within 2 working days.
- Once approved, the refund is started within 2 working days to the same account or card you paid from, and usually reaches you in 5 to 7 working days, depending on your bank.
- Payments made in person in cash are refunded by UPI, bank transfer or in cash.
- When a membership is refunded in full, it ends on the day of the refund.
6. Failed payments
If a payment fails but money was taken from your account, it is returned automatically by your bank or Razorpay, usually within 5 to 7 working days. If it has not come back after that, contact us with the details and we will follow it up.